PATIENT RIGHTS
General Benefits of the Service
Benefiting from activities to promote healthy living and preventive health services
Reaching Service in Equality
To provide service without taking into account race, language, religion and sect, gender, political opinion, economic and social status.
To inform
To learn what all kinds of services and opportunities are available
Selecting and Changing Organization
Choosing a health institution and benefiting from the health services provided in the health institution you choose.
Recognizing, Selection and Replacement of Personnel
Learning, selecting and changing the identities, duties and titles of physicians and other personnel who will provide health services
Request Information
Requesting all kinds of information about health status verbally and in writing
Privacy
Receive all kinds of health services in a confidential environment
Consent and Permission
Obtaining consent for medical interventions and benefiting from the service within the framework of consent
Rejection and Suspension
Refusing treatment and requesting that it be stopped
Security
Receiving healthcare services in a safe environment
Ability to Fulfill Religious Duties
To fulfill their religious obligations within the limits of the organization’s means and within the framework of the measures taken by the administration.
Being Respected
Receiving friendly, gentle and compassionate healthcare services with respect, care and attention
Comfort
Receiving health care in an environment where all hygienic conditions are met and all noise and disturbing factors are eliminated.
Visit
Accepting visitors in accordance with the procedures and principles determined by institutions and organizations
Having a Companion
Having a companion within the limits of the legislation, healthcare institutions and organizations and if deemed appropriate by the physician
Right to Application, Complaint and Lawsuit
To exercise all kinds of application, complaint and lawsuit rights within the framework of the legislation in case of violation of their rights.
Continuous Service
To benefit from health services as long as necessary
PATIENT RESPONSIBILITIES
Our patients are responsible for doing their best to take care of their own health and comply with the recommendations given for a healthy life.
To provide complete and accurate current and past health information and to submit all necessary documents,
To comply with and cooperate with the recommendations of the people providing treatment,
Asking questions about his health or planned treatment that he does not fully understand and feels the need to explain,
Informing the people providing treatment about any changes regarding their health or condition,
Accepting responsibilities arising from refusing treatment or not complying with the treatment plan,
To comply with all clinical rules that will affect the treatment and treatment regimen,
To make any additional payments not covered by health insurance or, if a paid patient, all payments on time,
Our patients are responsible for covering any damage caused to hospital equipment.
To respect those around them, other patients and staff, to respect the rights of healthcare professionals,
Adhering to the appointment time and ensuring that other waiting people are examined first in case of delays,
Knowing that the belongings of conscious and planned hospitalized patients that are kept with them beyond their medical needs are their own responsibility and take precautions accordingly,
Our patients are responsible for complying with the referral chain determined by the Ministry of Health and other social security institutions.
Our patients are responsible for stating whether they understood the health care and post-discharge care plan correctly as expected.
Not to contain flammable, caustic or combustible materials except for medical necessity and cases permitted by the hospital administration,
Supporting us to create a safe and pleasant environment
Ensuring the legal and commercial security of the people within the company (administrative operations for communication carried out by our company, ensuring the physical security and control of the company’s locations, business partner/customer/supplier (officials or employees) evaluation processes, legal compliance process, financial affairs, etc.), determining and implementing our company’s commercial and business strategies and ensuring the execution of our company’s human resources policies; conducting research; invoicing for our services; verifying your identity; confirming your relationship with institutions contracted with our hospital; sharing requested information with private insurance companies within the scope of financing health services; regarding our health services. To be able to answer all your questions and complaints; to take all necessary technical and administrative measures within the scope of data security of our hospital’s systems and applications; to analyze your use of health services and store your health data in order to develop and improve the health services we offer to you; to preserve information regarding your health data that must be kept in accordance with the relevant legislation. Personal data is processed within the scope of the personal data processing conditions and purposes specified in Articles 5 and 6 of the KVKK Law and in accordance with other applicable legal regulations, for the purposes of providing financial reconciliation with the institutions we have agreements with regarding the health services provided to you; for similar purposes, including but not limited to measuring patient satisfaction.
2.3. To whom and for what purpose the processed personal data can be transferred
For the above purposes, your personal data may be transferred to administrative and official authorities that need to be legally transferred, to relevant persons and institutions as required by the legislation and to fulfill legal obligations, to independent audit companies, tax consultants and other external professional consultants, lawyers, insurance companies due to legal obligations and within the framework of legal limitations. , to domestic and international third parties from whom services are or will be received, our shareholders, legally authorized public institutions and private individuals, health institutions, the Social Security Institution, the Ministry of Health and its sub-units, family medicine centers, private insurance companies (health, retirement and life insurance and similar) General Directorate of Security and similar law enforcement agencies, General Directorate of Population Population, Turkish Pharmacists Association, courts, laboratories, centers and similar third parties with whom we cooperate for medical diagnosis, your authorized representatives, hospitals to which the patient is referred, regulatory and It may be transferred to supervisory institutions, our suppliers, support service providers, professional organizations that are public institutions, public economic enterprises and our business partners whose services we benefit from or cooperate with, within the framework of the personal data processing conditions and purposes specified in Articles 8 and 9 of the KVKK and within the scope of other relevant legislation. . It is not shared with third parties except in the cases listed.
2.4. Method and legal reason for collecting personal data
Your personal data, audit and consultancy services, verbal, written and digital applications made to our company’s employees, our website, calling our phone numbers, social media, SMS channels, and other verbal, written or electronic media, by automatic or non-automatic methods, and our company’s communication with you It is obtained through other channels with which we have been contacted or may be contacted in the future, in order to carry out our activities and to fulfill our contractual and legal obligations with you, and the personal data obtained is stored within the legal periods in accordance with the relevant legislation.
2.5. Rights of the Personal Data Owner Listed in Article 11 of the Personal Data Protection Law
As personal data owners, if you submit your requests regarding your rights to our company using the methods set out below in this information text, our company will finalize the request free of charge within thirty days at the latest, depending on the nature of the request. However, if a fee is stipulated by the personal data protection board, the fee in the tariff determined by our company will be charged. In this context, personal data owners, in accordance with Article 11 of the KVKK Law;
To learn whether personal data is being processed, to request information about it if it is processed, to learn the purpose of processing personal data and whether they are used in accordance with its purpose, to know the third parties to whom personal data are transferred at home or abroad, to request correction of personal data if they are incomplete or incorrectly processed, to To request the deletion or destruction of personal data in case the reasons requiring processing of personal data are eliminated, to be evaluated within the principles of time and legitimacy, to request that these transactions be notified to third parties to whom personal data have been transferred, in case of correction, deletion or destruction of personal data,
